The Support Services Division is responsible for overseeing a number of the Department's operational functions including: Communications, Warrant Detail, Property/Impound Unit, Training Unit, Records Unit, and the City of Mobile Animal Shelter.
- The Communications Unit, which is housed at the Communications District on Zeigler Blvd. employs more than 50 operators who share space with other first responding agencies. The operators field emergency calls 24 hours a day, seven days a week and route them to the appropriate agency.
- The Records Unit, located at Police Headquarters, pours through some 6,000 reports monthly. The Records Unit is open 8 a.m. - 5 p.m. weekdays to copy and provide citizens with police reports; issue permits to chauffeurs, private investigators, adult entertainers, and solicitors; enter investigative reports into the computer system; and compile and submit Uniform Crime Supplements, which are crime statistics required by the Alabama Criminal Justice Information System.
- The Training Unit provides not only continuing education credits for current officers but also oversees the Mobile Police Academy, which is recognized as one of the best of its kind. It is also responsible for the oversight of the Civilian Cadet Detail.