The Mobile Police Department honors community resource officer Angel Howell as the Civilian Employee of the Month for June 2018. Howell has been employed with the department since August 2015. In April 2017, she was transferred from the Impound Yard Detail and assigned to the Communications Teleserv Unit, which exists to facilitate calls for service from the general public by securing information necessary for investigating and reporting.
Since her move to the Communications Teleserv Unit, Howell has successfully completed training on the Tyler Management System, the department’s software program. She’s learned the protocols of handling calls for service as a Teleserve Unit. Even though Howell is a part-time employee, her work productivity is noted above average.
In addition to her excellent work ethic, she is always courteous, respectful and empathic to the needs of the citizens. On several occasions, Howell has apologized to a citizen for the unfortunate situation they were going through, which conveys to the citizens that the Mobile Police Department cares.
Howell is very organized and takes pride in her work product. This is evident in her report writing skills. She is always upbeat and enjoys helping people no matter if it is a citizen, an officer or a peer.
Along with her current responsibilities, Howell is cross-training so that she can assist with other functions of the Communications Teleserv Unit.